1. General Policy
At Greece Goods, we aim for every order to arrive in excellent condition. If any issue occurs, you may contact us so your case can be reviewed accordingly.
2. Right of Withdrawal
Consumers may exercise their right of withdrawal within fourteen (14) days from delivery, in accordance with applicable distance selling legislation.
Returned products must be unused, in original condition, and properly packaged.
3. Exceptions
- Unsealed food products
- Unsealed beverages
- Products unsuitable for return for hygiene reasons
4. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us promptly with order details and supporting evidence.
5. Return Process
Returns require prior communication. Unauthorized returns may not be accepted.
6. Refunds
Refunds are processed after inspection and are issued via the original payment method where possible.
7. Deductions
- Actual shipping cost
- Return shipping
- Customs or administrative charges
8. Customs & Duties
Import duties and taxes are the responsibility of the recipient.
9. Refused Shipments
Refused or unclaimed shipments may result in cost deductions from refunds.
10. Contact
For any return request, please contact us via the website.
11. Policy Updates
This policy may be updated. The latest version is always available online.